FAQ

Frequently Asked Questions

What form of payments do you accept? Cash and credit. Checks from established customers only.

How much of a deposit is required? Our deposit policies are simple and easy. The minimum deposit is $30.

Do I have to sign something? You will be required to sign a Rental Agreement/Release of Liability Waiver upon receiving delivery of the rental equipment.

This is a standard Rental Agreement that includes but is not limited to your agreement to follow the rules of safe operation, to care for the equipment while it is in your possession, and to assume all liability for any injuries or damage that could occur while the equipment is in your possession.
Everyone who rents equipment from us is required to sign this agreement.

What is your cancellation policy? We offer a 100% refund if your rental is cancelled more than 5 days prior to your event. Within 5 days your deposit will be forfeited.
We understand that sometimes unforeseen problems cause your party to be rescheduled and we will do our best to accommodate any schedule changes that arise. Any changes are subject to availability.
In the event of the possibility of bad weather, you will be given the option to cancel 2 hours prior to the event and receive a refund of your payment. If you choose to have us come out and we are unable to set up due to weather conditions, there will be a $30 cancellation fee. Once set up, the full amount of the rental is non-refundable even if the event is cut short due to bad weather.

Is your Equipment Safe and Clean? Party On Party supplies, cleans the equipment after every rental. We do our best to insure that the Bouncy House you rent is clean for the kids and looks good on the outside.
In addition we only buy the latest and safest equipment available. We are constantly reviewing new products that offer the best bounce and the highest level of safety. Prior to each rental our staff will perform an inspection of the equipment to insure it is properly setup, there is no damage and the unit is clean.

Can I pick up a bouncy house myself? No, safety is our number one concern. We require our staff setup and takedown the inflatable equipment.

What are the power requirements? Our bouncy houses and slides require a standard 110V grounded outlet to be within 75′.
If power is not available we also have generators for rent as well.

What time do you deliver and pick up the inflatable? Rental times vary, and we can usually be flexible to meet your needs. The typical range is from 4 hours to all day (8 hours). We will deliver and setup the inflatable between 30 to 60 minutes before start time (you don’t pay for setup time). We usually arrive to setup your inflatable between 8:00am and 2:00pm. If your party is at 10:00am we will be sure to arrive by 9:15 to accommodate your party. We will not pick up inflatables after 9:00pm. If the inflatable is located in a secure place, we can pick it up the next day without charge.

Are there any Cleaning Fees? We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $50.00 clean-up fee at the time of pickup.

What surfaces do you set up on? We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we canĀ“t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Are the inflatables clean and sanitized? Ask how often the inflatables are cleaned, and if they use a disinfectant for the surface areas, especially in the areas where little pairs of feet will bounce hundreds of times! For sanitary reasons, this should be done after every rental.

What if I lose power during my party? If the inflatable’s continuous blower stops working, for any reason, immediately evacuate everyone from on or inside the unit. The most common problem is a tripped circuit breaker. If this is the problem, simply reset the circuit breaker and continue using the unit. If the circuit trips again, simply try another outlet. If the circuit breaker keeps tripping, or is not the issue, please call us at 772-812-1664

How many children can fit in the inflatable? The number of children that can be in one of our inflatable at one time depends greatly on several factors. The size of the unit and age of the children are the two most important factors in determining how many children can safely have fun in our inflatable. As a rule of thumb, for a medium Jumper (13×13), it is recommended that no more than 8 young children or 6 older children use the inflatable at the same time. For Large Jumpers (15×15), it is recommended that no more than 10 young children, or 8 older children occupy the inflatable at the same time. All inflatables vary with size, so we ultimately recommend following the manufacturers guidelines posted on each inflatable. Note, for safety reasons, we strongly advise against mixing older and younger children in the bounce house at the same time.

Do you bring extension cords? Yes, Party On Party brings 100 ft of industrial extension cord to accommodate your preferred setup location and the best outlet to use. If you anticipate needing to locate the bounce house more than 100 ft from the electrical outlet, you will need to use a generator. These are also available for rent from Party On Party.

Am I expected to tip the delivery people? Our delivery team goes out of their way to make sure you have a great rental experience! As such, you may desire to give them a tip for their great service. This is greatly appreciated by our crew, as most are either students putting themselves through college, or dads trying to earn extra money on the weekend to provide for their family. However, please know that tips are not expected, so do not feel uncomfortable if you do not feel inclined to tip for whatever reason.

What are the bounce house rules? Adult supervision required at all times No shoes, eyeglasses, food, gum, candy, markers, crayons, pens or drinks No wrestling or fighting Absolutely No Silly String!